The world of Information Technology is synonymous to complexity and beauty.

The world of Information Technology is synonymous to complexity and beauty. An Enterprise Resource Planning (ERP) software is already complex by nature but the features, advantages, benefits and the services that it provides bring great beauty to this technology. Sage MAS 90 is one of the most advance ERP software ever to serve the business industry in the modern world. Having this said, Sage MAS 90 support recommends highly trained professionals to handle the job.

The most crucial part before implementing an ERP software is to find a credible reseller who also provides reliable technical support services. Many resellers only care about selling the software and forget their other responsibilities to their clients. If you are a company using Sage MAS 90 and have problems with the software, do not do it on your own, call for technical support. Below are some tips to consider in determining whether the company selling you the software is a value-added reseller:

  1. Sage MAS 90 support is provided in-house not outsourced - this means that the company is stable and responsible enough to handle their clients' technical support needs. Obtaining outsourced technical support services may take a very long time to respond leaving the client unassisted with their problems. On the hand, having an in-house technical support gives prestige to the company and creates a personal touch with the clients which can develop stronger customer relationships and loyalty.

  1. Sage MAS 90 support must only be provided by Certified Sage MAS Consultants - this is a very comprehensive ERP software which requires expert knowledge and professional accreditation by Sage Software, the software developer. Technical Support Engineers must be certified by Sage to have the authority in handling technical support needs. If the reseller's in-house support team is certified by Sage then you are partnering with the right company.

  1. Technical Support personnel is accredited with various credentials - aside from the ERP software issues, there is also a possibility that sometimes the problems are related to hardware and networking, therefore, being accredited with the title Microsoft Certified Systems Engineer (MCSE) means that the title holder is an expert in dealing with concerns related to networking and hardware, an added bonus which gives more credibility. Most resellers only require Sage certifications (software-related); this leaves them helpless if the client's concerns are related to networking and hardware.

  1. Availability of support plans packages and support technologies - the support plans packages provide comfort to the customers, this allows them to choose which type of payment is convenient to them and their budget. Furthermore, a personal visit of the technician in the client's office to provide Sage MAS 90 support also develops good relationships with the customers. Providing remote support online is also another feature which can be more cost-effective and convenient to the technician and the client. It all depends on the nature of the client's needs.

The availability of technical support services from your software vendor is a very important thing to consider before purchasing the product. You do not want to be left unattended without help and you are left with no choice but to look for another reseller that can provide your technical support needs. So when looking for a reseller, consider the four tips if you want to implement your Sage MAS 90 conveniently with proper technical support should the need arises.

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